Help

Support

We're a small team and we read every message. Most replies go out within 1–2 business days.

Contact us

For any question, bug report, account issue, or subscription problem, email hello@hauptgang.app.

To help us respond quickly, please include:

The email address associated with your Hauptgang account.
Your device model and iOS version (e.g. iPhone 15 Pro, iOS 18.2).
The Hauptgang app version (Settings → About).
A short description of what you were doing and what went wrong, plus a screenshot if possible.

Frequently asked questions

How do I reset my password?

On the sign-in screen, tap Forgot password? and enter your account email. You'll receive a reset link by email. If it doesn't arrive within a few minutes, check your spam folder or contact us.

How do I delete my account?

Open the app and go to Settings → Account → Delete account. Your personal data and content are removed from our active systems within 30 days. You can also request deletion by emailing hello@hauptgang.app from your account address.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. To manage or cancel, open the iOS Settings app → [your name] → Subscriptions → Hauptgang. Cancellations take effect at the end of the current billing period. For refund requests, use reportaproblem.apple.com.

Recipe import isn't working for a link or photo

Some sites block automated access, and very stylised handwritten notes can be hard to read. Send us the link or photo and we'll take a look — your reports help us improve the importer.

Can I use Hauptgang on iPad or Mac?

Hauptgang is built for iPhone. It runs on iPad and Apple Silicon Macs in compatibility mode, but the layout is optimised for iPhone for now.

Sharing a cookbook with someone else

Open a cookbook, tap the share icon, and send the invitation link. Members you invite can view and edit the recipes, meal plan entries, and shopping list items in that cookbook. The owner can revoke access at any time.

Report a security issue

If you believe you've found a security vulnerability, please email hello@hauptgang.app with the subject line "Security" and a description of the issue. Please don't disclose it publicly until we've had a chance to investigate.

Operator

Szymon Nastaly
Zurich, Switzerland
hello@hauptgang.app